CRM Online

CRM Online has been recognised as an ABA100 Winner for CRM Innovation in The Australian Business Awards 2017 for the research and development of Fieldmagic. The Australian Business Award for CRM Innovation [CRM] recognises products and services that provide innovative solutions for new and existing market needs in the field of customer relationship management.

Fieldmagic is the first Australian developed end-to-end Field Services software solution for field services organisations that incorporates a full CRM + field services platform. The solution combines a market leading CRM platform with a complete field service solution, and aims to eliminate paper- based processes and reduce overheads, placing a strong focus on improving operational efficiency and customer service.

The platform includes a quoting engine designed specifically for field services, a job scheduling calendar to more effectively manage technician workloads, an easy to use offline mobile application with GPS tracking, time and materials tracking capabilities, electronic signing, and integration with major Australian accounting systems. More importantly, Fieldmagic also includes an industry first ‘configurable checklist builder’ for industries where job cards are required to be completed on the job. The checklist builder allows orgainsations to move away from paper-based job cards and checklists, providing a more secure electronic means of recording job and maintenance outcomes in the field and reporting this to customers with a faster turn around time.

Fieldmagic is built on the leading SugarCRM Enterprise Platform. This means customers can leverage a full suite of customer management tools for Sales, Service and Marketing, with lots of configurability options to tailor the system to the needs of each customer to support their workflows. SugarCRM is also a highly integrate-able CRM, which means it’s possible to integrate with other systems to provide a more single view of information, as well as take advantage of available apps in the app ecosystem to further extend the capabilities of the system.

Although Fieldmagic was originally developed specifically with the Fire Services Industry in mind, the core platform has also aligned well to support a range of field services industries. In fact, Fieldmagic has found its place in a wide range of industries, including: IT & Mobile Support; Mining & Oil and Gas (maintenance of assets); Electrical Contractors; Maintenance; HVAC / Air Conditioning; and Security Industries.

For more information on Fieldmagic go to www.fieldmagic.co

Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia. Participants are required to complete a written submission for a specific initiative or product. Initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings. Products can include but are not limited to goods, services, devices, equipment, programs, processes, activities, applications, software, cloud-based services, platforms and systems. Entry is open to all domestic and international products commercially available on the Australian market.
Entries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards. The WBA Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.
The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of business and product award categories. The Australian Business Awards are the national chapter of an integrated, hierarchical leadership program conducted on a national and international level. Eligible organisations participate in the international chapter of the program at The World Business Awards. Conducted annually, The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework. The program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance. The cycle culminates in the recognition and celebration of organisations that implement world-class business initiatives, projects, products and services.
Organisations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The recipients are acknowledged for their achievements and identified as the elite of their industry earning a place amongst a distinguished group by having their projects, initiatives, products, services, contributions and achievements being recognised on a prominent and far-reaching scale. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened brand awareness within the respective industries both nationally and internationally.
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How to Participate in the Awards

2018 Entry Guidelines will be available on 24-Aug-2017
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