BPO Intelligence: BPO Printing & Logistics

The Australian Business Award for Service Innovation recognises leading service products that provide innovative solutions for new and existing market needs.

“Providing innovative solutions for our clients’ needs is a key focus of our business strategy designed to maintain growth and relevance in a competitive print and digital communications industry.”

“Winning the Service Innovation category at the 2016 Australian Business Awards is testament to our ability to consistently achieve these goals, and remain a leader and innovator within the print and digital communications industry.”

“We will continue to provide our clients with innovative solutions to meet their expectations, while ensuring our services allow us to save our clients significant amounts of time and reduce their overall costs.”

“We would like to thank our hard-working staff, whose effort and dedication allows our company to grow through innovation and provide our clients a service unmatched anywhere else.”

Naresh Gulati, CEO, BPO Intelligence
BPO Intelligence is a business processing outsourcing company. BPO Intelligence specialises in serving the needs of education providers around the world who are seeking to advertise to the international student market. The company slogan is ‘reduce costs, increase efficiency’ and the services they offer are customised to the clients’ specifications and needs.

Originally branded as ‘brochure manager’, BPO Printing/BPO Logistics has been BPO Intelligence’s leading product since inception. BPO Printing/BPO Logistics combines offshore printing, storage and distribution of marketing materials. These are controlled by a customised online system that allows clients complete access and control over production, distribution, storage, stock control, order tracking, auditing, third party order processing and 24/7 reporting.

The online ordering/auditing system was specifically designed for the particular needs of education providers and allows them full control of their activities as well as 24/7 transparent reporting. This gives them a complete perspective of costs and enables them to adjust their usage patterns to achieve additional savings. They also provide a portal for third parties to place material requests for checking and approval through their online system.

BPO Intelligence also offers a letter mail out service offshore to reduce mail cost to international destinations. They provide a client manager to handle all of the printing, storage and distribution needs for each account. The client manager provides the client with ongoing support, on-site training and print consultancy. In order to ensure that BPO Intelligence model is on the right tracks, they carry out various activities such as Cost Saving Analysis on client’s current operations. They also provide their current clients with surveys, commission marketing research companies to survey their top clients and visit all of their clients 2-4 times a year.

BPO Intelligence is now being recognised for a Service Innovation Award in the Australian Business Awards 2016.

The Australian Business Awards are the regional chapter of an integrated, hierarchical leadership program conducted on a national and international level. Eligible organisations from each region are invited to participate in the international chapter of the program at The World Business Awards. Conducted annually and currently in the second year of its international launch, The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework. The program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance. The cycle culminates in the recognition and celebration of organisations that implement world-class business initiatives and industry leading products and services on a prominent and far-reaching scale. All entries must be entered in the regional chapter where the organisation is based.

Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Entries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards. The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The recipients are acknowledged for their achievements and recognised as the elite of their industry earning a place amongst a distinguished group by having their products, projects, initiatives, contributions and achievements recognised on a prominent and far-reaching scale. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened brand awareness within the respective industries both nationally and internationally.

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